Terms and Conditions

Terms and Conditions

Terms and Conditions

Chique CosMedical Skin & Body Solutions may change our Terms and Conditions from time to time by updating this page. You should check this here to ensure that you are up-to-date with our terms and conditions. This page is currently under review and any policy, terms or condition not mentioned here is subject to review by management.

Our privacy policy establishes how Chique CosMedical Skin & Body Solutions uses and protects any information that you give when you use this website. Chique CosMedical Skin & Body Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Health Supervision

Chique CosMedical Skin & Body Solutions and Chique Staff, or The Dripclub and Dripclub Doctors or staff, are not responsible for the supervision of your overall health.  If you have persistent symptoms, please visit your own GP for further investigation.

 

Payment plans and Returns

Read more about our payment plans here.

Read about or return and refund policy here.

 

New Member Bookings

For all first time appointments Chique will charge a $50 deposit which will be forfeited for a now show or cancellation within 24 hours of the appointment without cancellation.

 

Treatment Deposits for Payment Plans

Effective 1 December 2018, the deposit value for treatments is 30% for those using payment plans.

 

Wrinkle Free Wednesdays

Our promotional offer for Wrinkle Free Wednesdays

1x area $189

2x areas $329

3x areas $479

  1. Selected Anti-Wrinkle product only (please call clinic for more details)
  2. To change to alternative Anti-Wrinkle product incurs a $1.50 per unit fee
  3. Valid ONLY on Wrinkle-Free Wednesdays (please contact clinic for dates)
  4. All treatments must be prepaid at the time of booking (fully refundable when cancelled with 48hrs notice)
  5. Initial consultation or prescription review not included.  Add $59 if this is required for your treatment.

 

 

Cancellation Policy

We value your time, our time and Chique invests substantial effort to provide valuable services for our clients.

At the time of booking a $50 deposit for all appointments must be paid either over the phone, via our website or EFT. Reservations can be made if a deposit is not possible while making a booking request, however a deposit must be paid a minimum of 48 hours prior to the reserved time. Deposits will be applied to the transaction after the appointment is complete. If a booking is made and is cancelled more than 24 hours prior to the appointment, Chique will either provide a full refund, or transfer the payment to a rescheduled booking appointment. Bookings can be given to someone else, however the same cancellation policy will continue to apply to the original person who made the booking.

To avoid cancellation fees, a minimum of 24 hours notice for cancelling or rescheduling any appointment is necessary.

• Cancellations with less than 24 hours notice clients will be charged the $50 deposit as a cancellation fee.

• Cancellation notifications may be advised by social medial platforms, however the same time frames and fees apply.

• For bookings with vouchers, please note cancellation fees will be deducted from the value of the voucher as per the above description where applicable.

• Where the booking is cancelled with less than 3 hours’ notice, or where a client is a no-show for the appointment, a cancellation fee of 100% of the full appointment cost will be charged.

If you believe your circumstances require special consideration, please contact us to speak with management team.

Children in the clinic

Your children are welcome to attend the clinic with you.  There are many machines and items in the clinic that are not suitable for children to touch or come into contact with.  Please ensure they are adequately supervised during their visit with you.

If you do bring your children and there is no supervision, the staff may ask that you return another time without your children.  If this is the case, it is for your children’s safety and protection.  You will still need to pay the full cost of the appointment/treatment, even if it is only partially completed.  We will need to rebook you for another day without your children.

Overall health supervision
Chique and Chique Doctors are not responsible for the supervision of your overall health. If you have persistent symptoms, please visit your own GP for further investigation.

Aftercare instructions

Epidermal blading

• Avoid UV exposure for 5 to 10 days following procedure and apply sunscreen of at least a SPF 30.
• Avoid any form of heat treatment on the skin following procedure for 10- 14 days this includes steam room use and sauna.
• Avoid strenuous exercise to avoid perspiration.
• Additional facial treatments are not recommended for a minimum of 14 days following procedure.
• It is advised to use Mineral make- up but it is best to be avoided for 24hrs after treatment.
• Waxing, threading, laser hair removal and any light-based treatment should be avoided for a period of 7- 14 days.
• The use of exfoliating products is not recommended for 3-5 days following treatment and avoid glycolic acid and the use of AHAs and BHAs.
• If scabs develop on the skin, avoid picking and allow the skin to heal to avoid scarring and the risk of cross infection.
• It is important to ensure the hands are clean when touching the skin following treatment to avoid skin reaction.
• Ensure clean pillowcase and linen following treatment to avoid cross infection
• Use gentle skin care products on the skin following treatment and keep skin care routine simple.

Microdermabrasion and Hydrodermabrasion

• Keep skin dry for 24 hours after treatment
• Water or products should not be applied to the skin until the day after treatment
• Direct sun exposure and tanning bed use is strictly prohibited
• Apply Sun protection of at least SPF 30
• Use of saunas and any heat treatments are not recommended for a period of at least 2 weeks after the procedure
• It is advised to use Mineral makeup, however it is best to avoid makeup for 24hrs after treatment
• Avoid exfoliation products, glycolic acid and AHA based products for 3- 5 days either side of treatment
• Waxing, threading, laser hair removal and any light-based treatment should be avoided for a period of 7- 14 days
• For 24 hours after treatment, your skin can feel slightly tight and look pink – some dryness and very slight peeling can occur post-treatment

Medical peels

• Keep skin care routine simple following a peel. Wash your face with cool water to soothe the skin
• It is important to Moisturise and hydrate the skin since peels can temporarily compromise your skin’s protective barrier
• Drink more water to help avoid dehydration, which could make your skin feel tight
• Apply sunscreen with SPF30 or more and avoid direct sun exposure
• Avoid strenuous workouts, dry saunas and steam rooms. Increased blood circulation to the face can intensify warming, tingling, itching, redness or other uncomfortable side effects on freshly peeled skin
• Don’t over-exfoliate. Peels are maximum-strength exfoliants, so you don’t need to use a separate exfoliant within 3-4 days of your peel. Over-exfoliating can lead to additional redness or sensitivity

Radio Frequency (RF)

• Do hydrate well after treatment as this may produce a better result
• Avoid vigorously rubbing the skin after treatment
• Gently wash your face or body area treated and continue with your usual simple skincare routine
• Avoid laser and any light-based treatments, chemical peels, waxing, the use of depilatories, or microdermabrasion for 3-4 weeks after treatment
• It is usual to expect some possible tenderness, swelling, warmth, and redness on the treated areas for a few days to a week after treatment
• Where possible sleep on two pillows for the first 24-48 hours post treatment to decrease swelling

Dermapen/ Skin needling/ Vampire facial

• Avoid strenuous exercise, hot showers, pools spas and saunas for 48 hours post
• Commence the use of HA and Vitamin B immediately post treatment
• Commence the use of Vitamin C 3 days post
• Commence the use of Vitamin A 7 days post
• Commence the use of Exfoliation products 7 days post
• Use SPF at all times
• Only prescribed makeup should be applied for the first 48 hours
• No waxing to the area for 2 weeks post
• No Botox to the area for 48 hours post
• No Fillers to the area for 48 hours post
• No Microdermabrasion or Infusion to the area for 2 weeks post
• No Dermal Peels to the area for 2 weeks post (Scar treatments excluded)
• No DermaPen to the area for 2-6 weeks post
• No LHR, LPR or LRR to the area for 2 weeks post
• Avoid direct area if LVR has been performed for 6 weeks post

Electrolysis

• Avoid touching the treated area and let any abrasions that form heal
• Avoid self-tans, fake tans, perfumes, and perfumed body lotions as these can cause irritation to the skin
• Avoid direct sunlight. If you must go out in the sun, use a high protection factor sunscreen of at least SPF 30 to avoid hyper pigmentation, especially on yellow based, Black and Asian skin types
• Avoid saunas, jacuzzis and steam treatments as these can also cause pigmentation to develop
• Avoid hot baths and showers
• Avoid swimming and chlorine
• Avoid applying make-up to the treated area unless mineral makeup
• Avoid applying soap or perfumed products to the treated area
• Avoid activities for 48 hours that stimulate blood flow following treatment
• Avoid wearing tight or restricted clothing over treated body areas

Eyelash Extensions

• Avoid touching your lashes straight after application for about three hours and avoid water on lashes for 24hrs
• Avoid steam from showers, saunas, and other steaming products for the first 24 hours
• Avoid the use of lash curlers
• Do not cleanse skin in the shower
• Avoid putting your face directly into the shower stream
• Do not apply waterproof mascara
• Only use specially recommended mascara, as wearing some mascaras can lead to lash loss
• Take extra care with your lashes. No rubbing and be careful when pulling clothes over the head
• Do NOT Use OIL/LANOLIN based eye makeup removers
• Keep moisturiser and sunscreen away from lashes
• Use a very gentle non-oily makeup remover such as Synergie Micellution with gentle downward strokes
• Avoid tinting or lash lifting procedures
• Use a lash wand to brush and separate lashes instead of fingers

Lash/Brow tinting, Henna and lash lifting

• Do not rub the area treated
• Avoid heat treatments for 24 hours
• Do not apply brow make-up for at least 24 hours after your treatment
• Avoid sunbathing for 24 hours, as this can cause the tint to fade
• Avoid swimming/saunas for at least 24 hours after your treatment
• Avoid perfumed products for at least 24 hours after your treatment
• Please note that oil based make up remover can cause the tint to fade quicker
• Exposure to the sun/UV lights for long periods can cause the tint to fade quicker
• If you have not had a tinting or henna treatment before then a patch test is required 48 hrs before treatment to avoid any possible allergic reaction. This can be arranged in clinic at your convenience

Anti-Wrinkle Injections

• Do not rub or massage the treatment area for at least four hours
• No lying face down on anything for the next four hours
• No vigorous exercise until the following day

Fillers

• Avoid massaging or putting excessive pressure on the treatment area
• Avoid anything that may introduce bacteria to the treatment area for the next 24-48 hours
• No swimming, spas or saunas for 72hrs
• You may experience redness, pain, firmness, swelling, bruising itching and/or discolouration at the treatment site. This is normal
• If you have marked pain, swelling, redness and heat at or around the treatment area please contact the clinic immediately
• If you have any concerns regarding your treatment, please contact the clinic immediately

Thread lifting

• No exercise at all for 48 hours
• No swimming, spas or saunas for 7 days
• Soft foods only for 7 days
• Keep the head elevated for 24hrs post treatment to reduce swelling
• Ice packs may be applied to reduce swelling and bruising
• It is recommended that post treatment facial movement is restricted by taping the face or wearing a face support garment for two full weeks. This is especially important when doing any activity that involves jarring, leaning forward or bouncing (running, fitness classes, gardening etc)
• As much as you can try to sleep on your back for 7 days post treatment
• Avoid excessive extension of your jaw (opening your mouth widely) for three weeks
• Avoid massage to the treatment area for three weeks
• You may experience redness, pain, firmness, swelling, bruising itching and/or discolouration at the treatment site. This is normal
• If you have marked pain, swelling, redness and heat at or around the treatment area please contact the clinic immediately
• If you have any concerns regarding your treatment, please contact the clinic immediately